Shipping policy
Shipping Policy
This shipping policy applies to orders placed on our online store.
Order Processing
All orders are processed within 1 to 3 business days (excluding weekends and public holidays). If we experience a high volume of orders, shipments may be delayed by a few days. Please allow us additional days in case of delivery delays.
Estimated Delivery Times
The estimated delivery times are:
- Metropolitan France: 3 to 7 business days
- Europe: 5 to 14 business days
- International: 7 to 21 business days
Delivery times are estimates and begin counting from the date of shipment, not the date of order. Delivery times vary depending on the country/region and any customs-related issues.
Shipping Costs
The shipping cost for your order will be calculated and displayed at checkout.
Shipping Confirmation and Order Tracking
You will receive a shipping confirmation email with a tracking number once your order has been shipped. Please allow 48 hours for tracking information to become available.
Customs, Duties, and Taxes
The store is not responsible for customs duties, taxes, or import fees that may be applied when your package arrives in your country. All additional fees imposed during customs clearance are the responsibility of the recipient.
Damage
If you received your order damaged, please contact us immediately at [EMAIL SAV] with your order number and photos of the damaged item and packaging.